Frequently Asked Questions

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering: You can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

Our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number.

You can use all the major credit cards or PayPal.

If you have VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. Online checkout system will automatically fill in the submitted VAT number when you order products.

You can also add your VAT number during the checkout process manually.

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact [email protected] to notify us about the problem. We can manage the order manually.

Sign in to your account and go to “my account”. On “my account” you can change all your contact information. All orders will be sent to the address on file at the time of order placement.

Delivery charges are dependent on the shipment requirements. You can see the shipping fees on the checkout process before the payment is made.

We are always happy to discuss setting up wholesale, professional, or facility accounts. Kindly contact our sales team at [email protected] for bulk order discounts.

If you have already established customer relationship with Luft for Life, you may be granted the ability to pay using invoice. Kindly contact [email protected] if you are interested in this option.

If you want to cancel your order, please do so as soon as possible. Please note that once orders are shipped, you may be responsible for a re-stocking fee, and returns of devices that have been opened is note permitted except in cases where a device is malfunctioning due to hygiene concerns.

You can also send your order to [email protected] or by calling. Online ordering is preferred in most cases because by ordering online, you will save time, you will have an easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make the same order later, you can use “reorder” feature.

All the products which are shown on our site are available. Order lead time depends on the products and quantities.

If you have question regarding our online store (ordering, account questions, technical questions), please contact [email protected]

If you want to return a product, please contact [email protected] Please note that returns of open devices may not be accepted due to hygiene concerns.

Your account

Go to this page https://www.luftforlife.com/my-account and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.

You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be sent to your email.

You can easily change all your information on your account. Go to the login page and log in, then click “my account” and “edit”. Here you can change all your contact information.

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

Delivery

We will send you the tracking code of the shipment when the parcel has been sent.

We ship from the United Kingdom and Austria using standard postal shipping methods unless otherwise requested.

Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.

You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.